Senior Guest Services Executive – Executive Lounge – Jumeirah Zabeel Saray
by Jumeirah Group
in
3 (views)
Job role insights
Date posted
October 18, 2026
Hiring location
Dubai UAE
Career level
Middle
Qualification
High School / Hospitality Diploma Preferred
Experience
2-3 Years
Quantity
1 person
Gender
Any
Description
Jumeirah Zabeel Saray is looking for a Senior Guest Services Executive to support leadership and day-to-day operations within its Executive Lounge. The role combines personalised service for VIP, suite and repeat guests with team guidance, service-quality checks and effective handling of requests. The successful candidate will lead by example and help maintain a calm, polished lounge environment.
Key Responsibilities
- Guide the Executive Lounge team in delivering warm, personalised service and a seamless experience for every guest.
- Oversee daily lounge operations, checking cleanliness, presentation, service readiness and compliance with operational procedures.
- Handle guest requests and feedback promptly, coordinate service recovery and follow up to confirm a satisfactory outcome.
- Build rapport with VIP, suite and returning guests by recognising preferences and anticipating reasonable needs.
- Coach colleagues during service, provide constructive feedback and support ongoing training and professional development.
- Conduct routine checks on service standards and front-desk functions, addressing gaps before they affect the guest experience.
- Coordinate with other hotel departments to ensure guest preferences, amenities and special arrangements are delivered accurately.
Requirements
- Two to three years of Front Office, Executive Lounge or Guest Relations experience is expected.
- A high school diploma is required; a hospitality diploma or degree is preferred.
- Knowledge of Executive Lounge operations, guest-service procedures and hotel systems is important.
- Additional languages such as Arabic, Mandarin, French, Spanish, Italian, German or Russian are valuable.
Skills and Qualifications
- Confident leadership, coaching and interpersonal communication.
- Ability to manage service recovery while remaining composed and professional.
- Strong attention to detail and a proactive approach to guest recognition.
Employment Details
- Company: Jumeirah
- Location: Dubai, United Arab Emirates
- Employment Type: Full Time
- Industry: Luxury Hospitality
- Work Arrangement: On-site. Shift patterns may include evenings, weekends or public holidays where operationally required.
- Benefits: Depending on the role and final employment offer, benefits may include healthcare, paid leave, learning opportunities and colleague discounts.
Skills
select-type
Full Time
Interested in this job?
29 days left to apply
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