Senior Relationship Manager

Develop and manage relationships with high-net-worth clients, providing day-to-day banking support and identifying solutions for investment, borrowing and wealth-planning needs. The position is part of a private-banking environment where service quality, a detailed understanding of each client and effective coordination with internal specialists support lasting relationships and profitable business.

Key Responsibilities

• Acquire new-to-bank clients and build a strong understanding of their financial needs to meet agreed targets and contribute to departmental profitability.
• Manage daily banking relationships, respond to client requests and resolve service issues promptly to maintain high customer satisfaction.
• Review client feedback and identify potential product solutions, coordinating with internal specialists to develop suitable wealth-management options.
• Identify cross-selling opportunities and connect clients with relevant internal resources while keeping client needs at the centre of recommendations.
• Monitor transaction quality, follow relevant regulations and internal policies, and consider credit, legal and reputational risks in service delivery.

Requirements and Qualifications

• At least 7 years of client-facing relationship-management experience within a commercial or universal bank, working with high-net-worth clients and executing client transactions.
• Bachelor’s degree in Finance, Economics or a related field.
• Associate Wealth Manager (AWM) programme experience is relevant.
• Strong client-acquisition, service, networking, communication and fact-based analysis skills; written and spoken English are required.

Skills and Competencies

Relevant skills include Client Acquisition, High-Net-Worth Clients, Relationship Management, Wealth Solutions, Cross-selling, Client Service, Financial Analysis, Risk Management, Stakeholder Networking.

Employment Details

Full-time position based in Al Ain, UAE.

Role Expectations

A strong candidate builds trust, communicates clearly and follows through on client needs. Success is reflected in quality client relationships, responsible acquisition, appropriate product matching, timely issue resolution and careful compliance with internal controls and regulatory expectations. Clear documentation and regular stakeholder communication help maintain accountability, support smooth handovers and ensure decisions are understood by relevant teams.