Client Services Manager – Private Banking CSM
Job role insights
Date posted
October 31, 2026
Hiring location
UAE
Experience
Approximately 10 years in banking or client services
Quantity
1 person
Gender
Any
Description
The Client Services Manager - Private Banking CSM vacancy is part of the Private Banking - Client Services function at Mashreq in the United Arab Emirates. The Client Services Manager will oversee service standards and the day-to-day performance of client-service support for private-banking customers. The role focuses on consistent execution, service-level management, complaint oversight and adherence to banking, KYC and AML requirements across the client-service function. The successful candidate will contribute to dependable delivery, accurate records and a professional experience for the customers and colleagues supported by the role.
Key Responsibilities
- Guide client-service colleagues and promote consistent service standards across private-banking relationships.
- Monitor service-level agreements, customer complaints, audit findings and operational performance.
- Ensure that client requests and account activities are completed in line with procedures and required controls.
- Support adherence to KYC, AML, local regulatory requirements and internal standard operating procedures.
- Identify training needs and process improvements, communicating service expectations and changes to the team.
Requirements and Qualifications
- Available information indicates a graduate qualification and around ten years of banking or client-service experience.
- Leadership experience in a private-banking, wealth-management or premium client-service environment is relevant.
- Strong English communication and familiarity with KYC, AML, audits and service procedures are important.
Skills and Competencies
- Private-banking service management
- Team leadership, coaching and complaint resolution
- Regulatory awareness and service-level monitoring
Employment Details
Location: United Arab Emirates. Employer: Mashreq. The vacancy is presented for the UAE market. Salary, benefits, contract duration, working schedule, reporting line and closing date are not specified in the accessible vacancy information and should be confirmed during the recruitment process. Applicants should review the eligibility conditions and any documents requested on the application page before submitting their details.
Skills
select-type
Full Time
Interested in this job?
36 days left to apply
Beware of job scams and fraud! Never pay anyone for a job application, interview, visa processing or job offer. Disclaimer: RecruitArabia.com is a job information platform, not an employer or recruitment agency, and takes no part in hiring. We make reasonable efforts to list genuine jobs but cannot guarantee the accuracy or availability of every posting, so please verify employer details through official sources before sharing personal information. We never charge job seekers any fees and are not responsible for fraud or loss involving employers or third parties. Suspicious listing? Report it above or email us at admin@recruitarabia.com.
