Service Supervisor – Dubai

The Service Supervisor in Dubai is a front-line leadership position responsible for maintaining strong service-center performance while delivering an excellent customer experience. The role combines people management, operational planning, quality control and performance improvement. The successful candidate will lead service advisors, coordinate daily workloads, monitor key performance indicators and ensure that safety and operating standards are consistently followed. This is an opportunity for an experienced automotive or customer-service leader who can remain organized, decisive and customer-focused in a fast-moving environment.

Key Responsibilities

• Lead daily service-center activities with a strong focus on safety, customer satisfaction, productivity and operational efficiency.
• Supervise service advisors and monitor performance against targets including customer satisfaction, productivity, first-time-fix quality, profitability and cost efficiency.
• Review service-center performance, identify operational issues and provide regular updates to management.
• Ensure service procedures, work standards and operating processes remain accurate, current and consistently applied.
• Plan and distribute daily workloads according to team capability, available resources and service demand.
• Act as an escalation point for customer concerns and work directly with customers when intervention is required.
• Hold regular team meetings, one-to-one discussions and performance reviews to set expectations and support employee development.
• Identify training requirements and arrange appropriate development activities to improve team capability.
• Work closely with other service-center functions to remove operational bottlenecks and improve workflow.
• Promote continuous improvement by identifying root causes of problems and implementing practical process changes.

Requirements

• Significant management experience in customer service and operations with a record of achieving performance targets.
• Strong understanding of service processes, operational KPIs and customer-experience standards.
• Demonstrated ability to coach, motivate and manage individual and team performance.
• Strong analytical, problem-solving and decision-making skills.
• Excellent communication skills and a calm, professional approach to customer escalations.
• Comfortable using digital systems and Microsoft Office applications.
• Effective English communication skills, both written and verbal.
• Valid GCC driving licence and a safe driving record.
• Ability to work effectively under pressure in a rapidly changing environment.

Employment Details

• Company: Tesla
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time
• Industry: Automotive, Renewable Energy and Utilities