Senior Service Excellence Delivery Agent – Join Our Talent Pool

Qatar Aviation Services is building a talent pool for a Senior Service Excellence Delivery Agent in Doha. The position checks cabin appearance, cleaning operations, customer touchpoints and grooming standards against airline requirements. It records findings, reports discrepancies and works with operational teams to correct issues so that aircraft and airport services meet consistent quality expectations.

The successful candidate is expected to follow established procedures, keep relevant records accurate and maintain open communication with colleagues. Operational priorities may change during a shift, so flexibility, sound judgment and the ability to complete assigned work safely and on time are important.

Key Responsibilities

• Carry out quality and conformance checks on cabin appearance, customer experience and employee grooming.
• Inspect aircraft and relevant terminal or airside customer-service touchpoints against defined standards.
• Record findings accurately and prepare reports describing gaps, trends and opportunities for improvement.
• Work with cabin-appearance staff, customer-facing teams and line management to implement corrective actions.
• Escalate operational concerns promptly so supervisors can protect service quality and on-time performance.
• Maintain impartiality, attention to detail and consistency when assessing service delivery.

Requirements

• High-school qualification with at least 2 years of job-related experience.
• At least 2 years in customer experience or product quality within hospitality is required.
• Aviation or airline quality-management experience and familiarity with service audits are preferred.
• English communication, report writing, mentoring and teamwork are important.

Skills and Competencies

• Service-quality audits
• Customer-experience monitoring
• Report writing and corrective action
• Team coaching and coordination

This is a talent-pool opportunity, so submission of an application does not itself guarantee an immediate offer; recruitment needs may determine timing and placement.

Employment Details

• Company: Qatar Airways
• Location: Doha, Qatar
• Employment Type: Full Time