CUSTOMER SERVICE AGENT

Job Overview

DP World is hiring a Customer Service Agent in Dubai to support passengers and deliver safe, efficient and high-quality customer service within airport terminal operations. The role involves passenger assistance, providing accurate information, coordinating with airport stakeholders and responding appropriately to operational or emergency situations.

Key Responsibilities

• Assist passengers with terminal information, facilities, gates, lounges and other airport services.
• Support safe and efficient passenger movement and buggy transportation services.
• Provide clear information about airport rules, procedures and available facilities.
• Assist elderly passengers, children and people of determination when required.
• Coordinate with terminal stakeholders to resolve passenger concerns and service issues.
• Report faults, unattended items and operational issues through the prescribed procedures.
• Collect passenger feedback and identify opportunities to improve service delivery.
• Follow airport, client, safety, security and service-quality standards at all times.

Requirements

• Customer-service experience in an airport, hospitality, transport or similar environment is advantageous.
• Strong verbal communication and interpersonal skills.
• Professional, patient and customer-focused approach.
• Ability to work shifts and in a busy airport environment.
• Good English communication skills; additional languages may be beneficial.

Employment Details

• Company: DP World
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time
• Application: Apply through LinkedIn