Inside Sales Officer – UAE National

The Inside Sales Officer supports the commercial team by generating and qualifying leads, developing customer relationships and converting sales opportunities into revenue-producing accounts. The role combines structured outreach with pipeline management and customer follow-up. It also contributes to account activation and retention by promoting relevant commercial offers, maintaining reliable CRM information and identifying opportunities that may benefit from field-sales attention.

Key Responsibilities

• Identify and qualify prospective customers and progress leads through the sales pipeline.
• Maintain accurate activity records and pipeline information in Salesforce CRM or the relevant customer-management system.
• Promote commercial offers, private fares and incentive campaigns that match customer needs.
• Review customer objections, pricing feedback and competitor information, sharing useful trends with stakeholders.
• Re-engage dormant accounts by reviewing historical activity and presenting relevant offers.
• Escalate high-value opportunities to Field Sales with sufficient context for a smooth handover.
• Support new-account onboarding, including access setup and system enablement.
• Maintain clear, timely communication with prospects and existing customers throughout the sales process.

Requirements and Qualifications

• This opportunity is for UAE Nationals.
• Bachelor’s degree in Business, Sales or a related field.
• At least four years of experience in inside sales, B2B sales or customer service.
• Experience in lead generation, nurturing and conversion.
• Hands-on experience with CRM tools; Salesforce is preferred.
• Strong communication, negotiation and influencing skills, with commercial awareness and the ability to identify revenue opportunities.

Key Skills

Inside sales, B2B selling, prospecting, lead qualification, CRM management, account reactivation, negotiation and customer relationship management.

Employment Details

• Company: Etihad
• Location: Abu Dhabi, United Arab Emirates
• Employment Type: Full Time