Quality Assurance Officer – Office of Institutional Effectiveness

The American University in Dubai is seeking a Quality Assurance Officer for its Office of Institutional Effectiveness. The role supports institutional quality and audit processes, regulatory reporting, accreditation requirements and exit examination administration. The officer will work with the Director of Institutional Effectiveness and departments across the university to keep records accurate and ensure reports are prepared and submitted on time.

Key Responsibilities

• Coordinate annual operational plans and self-assessment reports with academic and administrative units.
• Train staff to use the institutional effectiveness portal, support its improvement and update the university intranet.
• Work with Admissions and the Registrar to maintain complete and accurate student files.
• Coordinate course files in line with UAE Commission for Academic Accreditation requirements and help maintain faculty and staff records.
• Collect institutional data and prepare reports for HEDB, KHDA and other external organisations.
• Support accreditation and inspection visits, report submissions, program documentation and follow-up action plans.
• Send exit-exam instructions and reminders, forward reports to the Registrar and share results relating to general education performance.

Requirements and Qualifications

A bachelor’s degree, Microsoft Office expertise and the ability to prioritise duties and projects are required. Strong professional references are expected. Previous HEDB experience is useful, and five or more years of administrative support experience is preferred. Applicants should be comfortable working with institutional data, official records and deadlines.

Skills

Strong written and interpersonal communication, teamwork, organisation, time management and office administration skills are important. The candidate should pay close attention to detail, follow tasks through, work under pressure and provide professional service to students, staff and external contacts.

Employment Details

Employer: American University in Dubai
Department: Office of Institutional Effectiveness
Location: Dubai, UAE
Application: Applications are considered until filled, with preference for candidates already in the UAE. Email a cover letter, updated CV and details for three academic or professional references to recruitment@aud.edu. State the position title in the subject. No telephone calls.