Client Services Ambassador – Emirati

Deliver efficient patient administration and front-line service across appointments, registration, insurance, billing and customer support. The role is focused on creating a smooth patient journey while maintaining accurate records and professional communication.

Key Responsibilities

• Manage appointment scheduling, patient registration and related administrative processes accurately.
• Support medical insurance verification and complete associated administrative requirements.
• Handle billing and cash-up activities carefully and in accordance with established procedures.
• Respond to patient enquiries, explain processes and help resolve service issues professionally.
• Use hospital information systems and CRM tools while maintaining confidentiality and accurate records.

Requirements

• Education: Grade 12; diploma or bachelor's degree preferred
• Experience: 2 - 3 years in customer service, preferably healthcare
• Professional approach: Strong communication, patient focus, teamwork, accurate documentation and commitment to applicable UAE healthcare standards.

Key Skills

• Patient administration
• Customer service
• Medical insurance
• Hospital information systems
• Billing

What You Will Contribute

You will contribute to a safe, efficient and patient-focused environment by applying sound professional judgement, following established procedures and communicating effectively with colleagues. The role offers an opportunity to work alongside experienced healthcare professionals, support continuous improvement and contribute to service quality. Candidates should be comfortable working in a structured clinical environment, adapting to changing priorities and maintaining confidentiality when handling patient, operational or business information.

Employment Details

• Company: Mediclinic
• Facility: Mediclinic Dubai Hills
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time

Candidate Profile

The successful candidate should be dependable, professionally presented and committed to delivering high-quality service. Attention to detail, respect for patients, effective communication and the ability to work constructively with multidisciplinary teams are important. Applicants should ensure that their education, experience, registration or licensing status meets the requirements applicable to the position and UAE healthcare regulations.