Associate Vice President – Remittance Product

The Associate Vice President – Remittance Product helps shape and improve money-transfer services, balancing customer needs, commercial performance, operational controls, and regulatory obligations. The role works across product, technology, operations, compliance, and partner teams to deliver reliable remittance journeys and sustainable product growth.

Key Responsibilities

• Develop product priorities and roadmaps based on customer research, market trends, business goals, and regulatory requirements.
• Translate product needs into business requirements, user stories, process flows, and acceptance criteria.
• Coordinate with technology and operations teams on launches, enhancements, testing, and issue resolution.
• Monitor adoption, transaction volumes, customer experience, revenue, costs, and service performance.
• Work with compliance, risk, and operations to support controls for onboarding, transfers, screening, and exception handling.
• Evaluate partner capabilities and identify opportunities to improve speed, accessibility, and service reliability.
• Present product performance and recommendations to senior stakeholders.

Requirements and Qualifications

Candidates should have relevant experience in banking products, payments, remittances, or financial services, together with strong stakeholder management and analytical skills. Product lifecycle knowledge, customer-journey design, delivery coordination, and familiarity with payment controls are useful. Specific years of experience and certifications should be confirmed from the employer’s live listing.

Skills

• Clear communication and effective stakeholder coordination.
• Analytical thinking, accuracy, and structured problem-solving.
• Ability to prioritise work, document outcomes, and follow established controls.
• Commitment to customer service, confidentiality, and continuous improvement.

Employment Details

This is a full-time opportunity with RAKBANK in the United Arab Emirates. The exact work arrangement, salary, benefits, and any additional eligibility conditions should be confirmed through the application listing. Applicants should ensure that their experience and qualifications match the position and provide accurate information in their application.