Optical Technician

Supports technical and service activities in an optical department. The Optical Technician assists with product preparation, frame adjustments, prescription and order checks, fitting tasks and equipment maintenance, working with optometrists, opticians and sales colleagues to ensure customers receive products that match their orders.

Key Responsibilities

• Prepare frames, lenses and contact-lens products according to orders and professional instructions.
• Check prescription details, fitting measurements and specifications before handover.
• Carry out basic frame fitting and adjustments within training and refer complex issues to an optician.
• Inspect finished products for defects and consistency with the customer order.
• Support inventory organisation, labelling and accurate stock movements.
• Maintain equipment and work areas, report faults and follow hygiene and safety procedures.
• Work with clinical and retail colleagues to resolve order queries and support timely service.

Requirements and Qualifications

A technical or vocational background in optical dispensing, optical technology or a related area is relevant. Knowledge of frames, lenses, fitting adjustments and order checking is useful. The role requires attention to detail, manual accuracy and good communication. Regulated clinical activity must be performed only by qualified and authorised professionals.

Skills and Competencies

• Optical product handling
• lens and frame knowledge
• order verification
• frame adjustment
• quality inspection
• stock organisation
• equipment care
• customer support

Role Expectations

Each completed product should be compared with its order and discrepancies raised before handover. Accuracy reduces returns and inconvenience. A tidy work area, clear communication and consistent checklists help the optical team maintain reliable service and product quality.

The employee should maintain professional standards, follow workplace and information-handling procedures, and cooperate with colleagues to meet service priorities. Tasks should be completed within the approved scope of the position, with questions or exceptions referred to the responsible manager. Dependable attendance, clear communication and a willingness to learn support consistent performance.