Operations Manager – ABB Academy

ABB is seeking an Operations Manager to establish and lead the day-to-day operations of ABB Academy in Riyadh, Saudi Arabia. Reporting to the Managing Director of ABB Academy, this hands-on role will build the operating structure of a newly established learning organization. The manager will oversee the complete training operation, including programmes, learner cohorts, trainers, facilities, systems, curriculum readiness, safety and compliance. The position combines operational planning with direct involvement in delivery and requires a leader who can establish clear processes while maintaining a strong learner and customer experience.

Key Responsibilities

• Manage daily academy operations and oversee the full learning cycle, including cohorts, learners, trainers, visitors, facilities and operational systems.
• Build operating procedures, routines and service standards, and document them as practical standard operating procedures.
• Plan annual training activity, manage cohort schedules, monitor capacity utilization and maintain a positive learner experience.
• Coordinate trainer recruitment, credentials, development, Train-the-Trainer activities and performance support.
• Maintain curriculum quality, course readiness, accreditation, learning management systems and audit records.
• Manage customer interactions, events, enrolment processes, performance indicators, operational risks and continuous improvement initiatives.
• Ensure HSE, compliance and service performance are maintained across the academy.

Requirements and Qualifications

• At least seven years of operations experience, preferably in training, education, industrial, energy or technology environments.
• Experience managing several training cohorts at the same time.
• Bachelor’s degree in Engineering, Business Administration, Education Management or a related subject.
• Saudi national opportunity under Saudization requirements.

Skills and Employment Details

Fluency in English and Arabic is required. Candidates should understand learning management systems, scheduling tools, Microsoft 365 and Excel reporting dashboards, training accreditation frameworks and relevant Saudi requirements, including TVTC licensing, Masar and HADAF. Leadership, integrity, accountability, customer focus, sound judgment and the ability to work effectively under pressure are essential. This is a full-time, on-site role based in Riyadh, Saudi Arabia.