Service Ambassador( UAEN only ) – Pipeline – Abu Dhabi

The Service Ambassador in Abu Dhabi supports a smooth and welcoming branch experience by engaging customers at the point of entry, identifying their needs and directing them to appropriate services. The role helps manage branch traffic, promote digital and self-service channels and escalate exceptions. The listing calls for at least one year of retail-banking or customer-service experience and familiarity with branch operations and basic banking platforms such as core banking systems and CRM tools.

Key Responsibilities

• Greet customers promptly and provide a professional first point of contact.
• Identify customer needs through active listening and direct customers to the appropriate service area or colleague.
• Monitor lobby traffic and support orderly queue and appointment management.
• Answer basic questions about branch services, digital banking options and appointments.
• Escalate complex or unresolved issues to the relevant team member or supervisor.
• Promote digital adoption and branch self-service capabilities.
• Follow customer-facing regulatory and conduct-risk standards.
• Communicate clearly with branch colleagues to support efficient task execution and customer flow.
• Maintain service standards and contribute to a consistent branch experience.

Requirements

• At least one year of experience in retail banking or customer service.
• Familiarity with branch operations and basic banking platforms such as core banking and CRM tools.
• Strong customer-service and communication skills.
• Ability to manage customer flow, follow procedures and escalate exceptions appropriately.
• UAE National eligibility is reflected in the supplied job title.

Skills & Competencies

• Customer Service
• Queue Management
• Branch Operations
• Digital Adoption
• CRM
• Core Banking
• Communication
• Conduct Risk

What We Offer

• Competitive compensation and benefits package, as stated by the employer.
• Learning, development and career-growth opportunities.
• Exposure to Emirates Islamic banking operations and relevant business functions.
• A collaborative workplace with opportunities to work with cross-functional teams.

Employment Details

• Company: Emirates Islamic
• Location: Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
• Employment Type: Full Time
• Industry: Banking
• Eligibility: See the UAE National/UAEN requirement stated in the job title or source listing.

How to Apply

Applicants should use the original LinkedIn job listing provided for this vacancy and review the employer's current application requirements before submitting an application.