Senior Manager – Customer Due Diligence

The Senior Manager – Customer Due Diligence supports due-diligence reviews for Wholesale Banking clients, including corporate customers and financial institutions. The team performs checks during customer onboarding and throughout the relationship through periodic and event-triggered reviews. The role helps ensure that customer information, risk documentation and records meet internal compliance standards and applicable external requirements, while working closely with relationship managers and relevant control teams. The role requires a structured approach to documentation and risk review. A strong outcome is a complete and well-supported customer file, with review decisions recorded clearly and follow-up actions completed on time. Sensitive questions or exceptions should be handled through the established compliance and escalation channels.

Key Responsibilities

• Review the Wholesale Banking customer population scheduled for periodic due-diligence assessment.
• Coordinate event-triggered reviews when defined conditions or risk indicators require an updated assessment.
• Check that customer documentation is appropriate for risk assessment and transaction-monitoring purposes.
• Ensure customer data is updated in Finacle and supporting documents are retained in the bank’s records.
• Complete new-to-bank, periodic and trigger reviews within the required timelines.
• Engage relationship managers and customers to explain information requirements and support the completion of reviews.
• Coordinate with Compliance, business segments and other internal teams on review requirements and process improvements.

Qualifications and Requirements

• The role covers corporate and financial-institution customer portfolios within Wholesale Banking.
• No named degree or minimum number of years of experience is specified.
• Relevant customer due-diligence, KYC or wholesale-banking compliance experience would be pertinent.

Skills and Competencies

• Knowledge of due diligence, customer risk and compliance controls.
• Strong documentation, review and prioritisation skills.
• Stakeholder communication and the ability to manage review deadlines.

Employment Details

Dubai, United Arab Emirates. Wholesale Banking customer due-diligence function.