Relationship Manager – Business Banking

Manage and grow a portfolio of business banking customers by developing trusted client relationships and identifying suitable banking solutions. The Relationship Manager is responsible for acquiring new customers, understanding their business and financial position, preparing credit proposals and supporting a smooth onboarding experience. The role also involves monitoring portfolio quality, arranging client visits, identifying cross-selling opportunities and ensuring that all activity follows the bank’s policies and service standards. Strong financial analysis and relationship-building skills are central to success.

Key Responsibilities

• Identify prospective business banking customers and build relationships that support new client acquisition and portfolio growth.
• Review customer financial information and prepare accurate credit applications and supporting proposals.
• Understand each client’s operating model, funding requirements and future needs to recommend suitable products and services.
• Maintain complete customer records and update client profiles following meetings, reviews and changes in business circumstances.
• Conduct customer visits and assess business performance, risk profiles and potential financing requirements.
• Identify cross-selling opportunities and introduce relevant products, digital channels and service options.
• Monitor portfolio performance and follow internal credit, risk, compliance and service procedures.
• Coordinate with internal teams to resolve customer issues and ensure efficient onboarding and ongoing support.

Requirements and Experience

• At least five years of experience managing client relationships and a customer portfolio is required.
• Experience in business or commercial banking is relevant to the role.
• Ability to analyse balance sheets, financial statements and key financial ratios is required.
• Strong client communication, organisation and relationship-management skills are important.

Qualifications

• A bachelor’s degree in Business, Accounting, Finance or a related discipline is required.

Skills and Competencies

• Client acquisition and portfolio management.
• Financial statement and credit analysis.
• Relationship building, negotiation and cross-selling.
• Risk awareness, documentation and customer service.