Manager – Operational Excellence & Change Delivery

Abu Dhabi Commercial Bank is recruiting a Manager for Operational Excellence and Change Delivery. The position improves business processes and helps deliver changes that make services more efficient, controlled and customer-focused. It involves understanding how work is performed today, coordinating improvement initiatives and supporting adoption so planned benefits are achieved without losing sight of operational risk or service continuity.

Key Responsibilities

• Review existing processes, gather stakeholder feedback and identify delays, duplication, control gaps or opportunities to simplify work.
• Develop improvement proposals with clear outcomes, ownership, milestones and measures of success.
• Coordinate change initiatives across business, technology, operations and support functions, tracking dependencies and risks.
• Map processes and document revised ways of working so teams understand new responsibilities and controls.
• Monitor delivery progress and benefits, escalating blockers and recommending corrective action when plans move off track.
• Support communication, training and adoption activities that help changes become part of everyday operations.

Requirements and Qualifications

• Bring experience in process improvement, project delivery, business transformation or operational change.
• Demonstrate structured problem solving and an ability to use evidence to identify improvement opportunities.
• Be comfortable facilitating workshops, coordinating stakeholders and maintaining project governance records.
• Use sound judgement, keep records accurate and follow relevant policies, confidentiality expectations and internal controls.
• Relevant education, technical training or equivalent practical experience in the field is beneficial; any mandatory credential should be confirmed before applying.

Skills

• Process Mapping, Lean Improvement, Change Delivery, Stakeholder Engagement and related practical methods relevant to the position.
• Clear written and verbal communication with colleagues, customers and other stakeholders.
• Organisation, careful documentation and the ability to manage priorities and deadlines.
• A collaborative approach to problem-solving, continuous improvement and responsible decision-making.

Employment Details

• Company: Abu Dhabi Commercial Bank
• Location: Abu Dhabi, UAE
• Employment Type: Full Time
• Function: Operational Excellence

Application

Applicants can review the role details and submit their application through the online application page.