IT Support

FakeehCare is seeking an IT Support professional in Dubai to provide first-line technical assistance across hospital departments and clinics. The role is responsible for resolving user incidents, supporting healthcare applications, maintaining IT assets and ensuring timely service delivery with minimal disruption to clinical and administrative operations.

Key Responsibilities

• Act as the first point of contact for technical incidents, service requests and user questions.
• Log, categorize, prioritize, track and resolve tickets in accordance with IT service-management procedures.
• Troubleshoot hardware, software, operating systems, networks, connectivity, peripherals and standard business applications.
• Provide remote and on-site support across hospital departments and clinical locations.
• Escalate complex incidents to specialist Level 2 or Level 3 teams and follow issues through resolution.
• Install, configure, maintain and update devices, operating systems and approved applications.
• Support HIS, EMR, PACS and other healthcare applications, including user access and workflow issues.
• Assist with upgrades, patches, testing, user acceptance activities and system implementations.
• Maintain accurate IT asset records and document troubleshooting, resolutions and follow-up actions.
• Prepare basic user guides and provide application or technology training when required.
• Promote IT security awareness and follow data-protection, compliance and audit requirements.

Requirements

• Bachelor’s degree in IT, Computer Science, Health Informatics or a related field.
• Three to five years of IT support and HIS administration experience, preferably in a hospital.
• Proficiency with Windows, Microsoft 365, Active Directory, networking and remote-support tools.
• Experience with ITSM platforms such as ManageEngine.
• Knowledge of ITIL, HL7 and DICOM is advantageous.
• SQL knowledge for queries and reporting is preferred.

Employment Details

• Company: FakeehCare
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time

Ideal Candidate

The ideal professional is service-oriented, analytical and comfortable supporting users in a healthcare environment. Strong troubleshooting, documentation and communication skills are important, along with the ability to prioritize incidents and protect sensitive systems and information.