Head of Student Services

This position contributes to student services leadership through professional judgement and collaboration. The successful candidate will deliver agreed objectives, maintain accurate records and support consistent, high-quality outcomes within the department’s priorities and approved scope.

Key Responsibilities

Lead the planning and delivery of student support services across the student lifecycle, ensuring accessible, responsive and consistent assistance. Oversee service operations, policies, case management, student engagement and referrals to relevant academic or wellbeing teams. Establish service standards and performance indicators, review feedback and outcomes, manage budgets and resources, and coordinate with academic departments and external partners. Guide and develop staff, resolve escalated concerns, support student events and initiatives, and ensure that procedures align with institutional policies, safeguarding expectations and applicable regulations.

Requirements and Qualifications

A bachelor’s degree in student affairs, education, management or a related field is typically required; a relevant postgraduate qualification may be advantageous. Significant experience in higher-education administration or student services, including team leadership and service improvement, is expected. The role calls for strong people management, communication, problem-solving, planning, confidentiality and stakeholder relationship skills.

Skills and Competencies

Important competencies include communication, analytical thinking, teamwork, organization, discretion and the ability to manage competing priorities. Candidates should use relevant digital systems, document work accurately and adapt to changing needs while maintaining professional standards.

Employment Details

Salary, contract duration, working hours and benefits were not added where unconfirmed. Applicants should review the vacancy page for exact eligibility criteria, required documents and any additional conditions before applying.