Front Desk Agent

The Front Desk Agent is a guest-facing Front Office position at Emirates Palace Mandarin Oriental, Abu Dhabi. The role manages arrivals and departures, room assignments, guest requests, payments and front-office cashiering while coordinating room-status information with Housekeeping and maintaining the professional first and last impression of the hotel.

Key Responsibilities

• Process guest check-ins and check-outs in a friendly and caring manner.
• Register arriving guests, assign rooms and assist with required registration documentation.
• Accommodate special requests where possible and coordinate with relevant hotel departments.
• Use suggestive-selling techniques to promote rooms and additional hotel services.
• Verify payment methods and follow established credit-checking and cashier procedures.
• Process guest departures, settle accounts and provide invoices or receipts.
• Post charges, handle foreign-currency exchange where applicable and balance the cash float.
• Answer guest questions and requests in person and by telephone and coordinate appropriate follow-up.
• Coordinate room-status updates with Housekeeping for early arrivals, late departures and special requests.
• Maintain working knowledge of reservation procedures and Front Office standards.

Candidate Profile

• Previous experience in the same role in a luxury hotel is preferred; resort experience is required.
• High school diploma or relevant equivalent qualification.
• Immaculate grooming and professional appearance.
• Excellent verbal and written communication skills.
• Strong focus on guest interaction and service quality.

Additional Role Information

• Department: Front Office
• Reports to: Front Office Manager

Employment Details

• Company: Mandarin Oriental Hotel Group
• Location: Abu Dhabi, United Arab Emirates
• Employment Type: Full Time
• Application: Apply through the original vacancy link provided in this listing.

This full-time opportunity is suited to candidates who can combine technical or operational expertise with dependable communication, attention to detail and a strong customer or business focus. The successful candidate will be expected to work collaboratively, follow company procedures, maintain professional standards and contribute to continuous improvement. Applicants should review the source vacancy carefully and ensure that their CV clearly reflects the experience, qualifications and skills requested for the position.