Customer Relationship Officer -Business Banking (UAE Nationals Only)

The Customer Relationship Officer in Business Banking is responsible for responding to client needs, completing transactions accurately and supporting relationship growth. The role combines service delivery with sales and relationship-deepening activities. It involves resolving documentation gaps, executing relevant financial transactions, explaining banking products and access channels, identifying referral opportunities and maintaining compliance with established processes and controls.

Key Responsibilities

• Identify Business Banking client needs and provide timely, accurate service.
• Complete client transactions efficiently while maintaining quality and reducing processing delays.
• Provide product and service information and encourage appropriate product usage.
• Contact clients to obtain missing documents and support completion of outstanding requirements.
• Execute relevant financial transactions in line with service procedures and controls.
• Promote suitable products and services to existing and prospective customers to support assigned objectives.
• Maximize referral opportunities from client interactions and identify relationship-deepening opportunities.
• Educate clients about ATM, internet banking and phone-banking access channels.
• Follow all relevant processes, procedures and controls while delivering customer service.

Requirements

• High School or Bachelor's graduate.
• At least two years of relevant experience in a similar role.
• Strong customer-service, communication and sales capabilities.
• Ability to manage documentation, transactions and relationship-development activities accurately.

Skills & Competencies

• Business Banking
• Customer Service
• Relationship Management
• Sales
• Cross-Selling
• Referrals
• Digital Channels
• KYC
• Operational Controls

What We Offer

• Competitive compensation and benefits package, as stated by the employer.
• Learning, development and career-growth opportunities.
• Exposure to Emirates Islamic banking operations and relevant business functions.
• A collaborative workplace with opportunities to work with cross-functional teams.

Employment Details

• Company: Emirates Islamic
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time
• Industry: Banking
• Eligibility: See the UAE National/UAEN requirement stated in the job title or source listing.

How to Apply

Applicants should use the original LinkedIn job listing provided for this vacancy and review the employer's current application requirements before submitting an application.