Contact Centre Associate (UAE National)

Job overview: Commercial Bank of Dubai is seeking a Contact Centre Associate (UAE National) to join its banking team in the United Arab Emirates. Deliver one-stop telephone-based customer service and create a positive impression of the bank. The role answers enquiries, resolves complaints and follows up on requests while using accurate product knowledge to identify relevant service and sales opportunities. The successful candidate will work with colleagues and stakeholders to support reliable service, sound decisions and the bank’s operating standards. This vacancy is intended for UAE Nationals.

Key responsibilities

• Answer incoming calls with professionalism, accuracy and a focus on service quality and productivity.
• Respond to customer questions using current knowledge of bank products, services and operating procedures.
• Identify suitable cross-selling opportunities and generate leads while keeping conversations relevant to customer needs.
• Follow up on requests arising from calls and coordinate with teams to deliver agreed outcomes.
• Handle complaints and resolve routine problems, escalating complex issues when required.
• Maintain accurate call records and contribute to customer satisfaction and service-performance objectives.

Requirements and qualifications

• This position is reserved for a UAE National.
• Strong communication, listening and customer-service skills are important.
• Ability to understand banking products, follow procedures and manage customer information responsibly is required.
• Demonstrated ability to organise work, manage priorities and meet agreed deadlines.
• A professional approach, sound judgement and commitment to accuracy and confidentiality are important.

Skills and competencies

• Telephone customer service
• Banking product knowledge
• Complaint resolution
• Cross-selling and lead generation
• Communication and follow-up

Employment details

Employment details: This is a full time opportunity with Commercial Bank of Dubai in Dubai, United Arab Emirates. The position is intended for candidates who can meet the responsibilities and service standards described above. Employment conditions and compensation can be discussed during the recruitment process.