Booking Agent

Paramount Hotel Dubai is seeking a Booking Agent to manage reservation enquiries and sales-related service requests across telephone, fax and email channels. The position requires accurate reservation handling, courteous communication and a proactive approach to selling hotel products and services. The agent will make reservations according to guest requirements, support amendments and cancellations, prepare confirmation correspondence and assist with customer complaints. The role also involves maintaining records, updating reports and following the hotel's standard operating procedures. Candidates should be comfortable working in a luxury hotel environment, understand reservations processes and be able to use OPERA PMS and Microsoft Office effectively.

Key Responsibilities

• Handle high volumes of reservation and sales enquiries accurately and courteously.
• Process reservations based on guest requirements and hotel availability.
• Support reservation amendments and cancellations while communicating clearly with customers.
• Prepare confirmation letters and maintain accurate reservation correspondence.
• Promote and upsell relevant hotel products and services.
• Handle guest and customer complaints professionally and escalate issues when appropriate.
• Update reports, file correspondence and maintain accurate records.
• Follow hotel SOPs and represent the brand professionally across all communication channels.

Requirements

• Minimum 1 year of reservations experience in a luxury 5-star hotel.
• Experience working in a multicultural environment.
• Knowledge of OPERA PMS is required.
• Proficiency in Microsoft Office applications.
• Bachelor's degree in Business Administration or a related field is preferred.
• Strong communication, interpersonal and customer-service skills.
• Organised, accurate and commercially aware approach.

Employment Details

• Company: Paramount Hotel Dubai
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time
• Industry: Hospitality