58844-Site-Customer Service Agent-AVI – Chauffeur Driver Services – New B-1

Transguard Group is recruiting a Site Customer Service Agent for its AVI Chauffeur Driver Services operation in the UAE. The role supports a customer-facing transport service and helps provide a smooth, professional experience for passengers and clients at the assigned site.

Key Responsibilities

• Welcome customers and respond to enquiries in a courteous and professional manner.
• Provide clear information about the chauffeur service and direct passengers to the appropriate service point or team.
• Coordinate with drivers and operational colleagues to support orderly service delivery and timely assistance.
• Record relevant customer requests or service issues and pass them to the responsible supervisor for resolution.
• Maintain a professional service area and follow the operating procedures and customer-care standards of the assignment.

Requirements and Qualifications

The available vacancy summary identifies customer service as the principal skill but does not publish a mandatory education level or minimum experience period. Applicants should check the live job page for any specific language, computer, shift or site requirements. Previous customer-facing or transport-service experience may be beneficial but is not stated as a fixed condition.

Skills and Competencies

Relevant capabilities for this role include:

• Customer service
• Communication
• Service coordination
• Aviation support
• Problem solving

Working Approach

The successful candidate should communicate clearly, remain calm when handling enquiries and work cooperatively with drivers and other staff. Courtesy, patience, accuracy and an ability to respond to changing customer needs are important in a service environment.

Employment Details

Employer: Transguard Group
Location: United Arab Emirates
Employment type: Full-time, on-site
Salary: Not disclosed