Manager – Medical Team & Client Accommodation

The Manager - Medical Team and Client Accommodation leads employee welfare, medical case management, accommodation support and employee relations across the assigned HR hub. The role ensures that employee concerns and sensitive cases are handled consistently, respectfully and in line with company policy and UAE requirements. It combines team leadership, cost monitoring, case oversight and service improvement to protect employee wellbeing and reduce operational risk.

Key Responsibilities

• Oversee medical cases, welfare interventions, accommodation issues, grievances, disciplinary matters and employee support requests.
• Act as the escalation point for complex cases and maintain professional communication with employees, clients and internal stakeholders.
• Monitor medical cases nearing insurance limits and submit regular reports on uninsured and company-funded medical expenses.
• Coordinate support for hospitalised employees and manage sensitive cases involving families, embassies, authorities and other relevant parties.
• Ensure incidents are recorded, investigated and closed, and maintain reliable medical, accommodation and employee relations trackers.
• Lead grievance, disciplinary, investigation and termination processes, and monitor sick-leave patterns and service deadlines.
• Use Power BI dashboards and case data to identify recurring issues, improve accommodation inspections and strengthen welfare processes.

Requirements and Qualifications

• Bachelor’s degree in Human Resources, Business Administration or a related field.
• Working knowledge of UAE labour law and its amendments.
• At least two years of direct people-management experience, leading a team of four or more HR professionals.
• Advanced Microsoft Office and SharePoint skills, basic Power BI capability and strong experience handling high-volume data.
• Advanced spoken and written English, equivalent to EPT level 4.

Skills and Competencies

• Empathy, discretion and sound judgement when handling confidential employee matters.
• Strong leadership, case management, reporting and stakeholder communication.
• Ability to analyse data, identify patterns and improve systems and processes.
• Organised follow-through and confidence managing several time-sensitive matters.

Employment Details

Full-time position based in Dubai, United Arab Emirates, within the Group Human Resources function.