Senior Guest Services Executive – Front Office – Jumeirah Living World Trade Centre
Job role insights
Date posted
September 26, 2026
Hiring location
Dubai
Career level
Senior
Qualification
Hospitality qualification preferred
Experience
Not specified
Quantity
1 person
Gender
Any
Description
The Senior Guest Services Executive – Front Office at Jumeirah Living World Trade Centre supports residents and guests with personalized service throughout their stay. The role requires strong front-office knowledge, proactive communication and the ability to coordinate requests efficiently in a luxury serviced-residence environment.
Key Responsibilities
- Handle guest and resident enquiries, requests and service needs
- coordinate with housekeeping, engineering, concierge and other departments
- support arrival and departure procedures
- maintain accurate guest information
- anticipate resident preferences
- manage service recovery and escalate complex concerns
- assist with VIP and repeat-resident recognition
- communicate property facilities and services
- support daily front-office standards
- and help junior colleagues maintain consistent service quality.
Requirements
- Candidates should have relevant front-office or guest-services experience, strong communication and interpersonal skills and a proactive, customer-focused attitude. Hospitality education is beneficial. The ability to coordinate multiple requests, work shifts and maintain composure during busy periods is essential.
Benefits
- Competitive tax-free salary paid in UAE Dirhams (AED)
- Learning and development opportunities
- Colleague discounts on food, beverage and hotel stays
- Healthcare and insurance benefits, subject to role and company policy
Employment Details
- Company: Jumeirah
- Location: Dubai, United Arab Emirates
- Employment Type: Full Time
- Industry: Hospitality
Country
UAE
Region
MENA
Locality
Dubai
select-type
Full Time
Interested in this job?
7 days left to apply
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