Reservations Agent – Jumeirah Marsa Al Arab

The Reservations Agent at Jumeirah Marsa Al Arab manages booking communications and reservation records for the resort’s luxury guests. The role focuses on accurate reservation handling, timely responses, payment guarantees and clear communication with operational teams to ensure every booking is prepared correctly.

Key Responsibilities

• Respond professionally to reservation emails within required timelines
• prioritize current and upcoming bookings
• secure payment guarantees before cancellation deadlines
• collect and update guest details in Opera
• record repeat-guest information, contact details, passport and flight information, occasions and preferences
• review correspondence for special requests
• communicate changes, cancellations and new information to relevant departments
• and maintain professional telephone and email standards.

Requirements

• A high school diploma or secondary education is required, while a hospitality diploma or degree is desirable. Candidates should be organized, detail-oriented, comfortable with reservation systems and able to communicate professionally with guests and colleagues.

Benefits

• Competitive tax-free salary paid in UAE Dirhams (AED)
• Learning and development opportunities
• Colleague discounts on food, beverage and hotel stays
• Healthcare and insurance benefits, subject to role and company policy

Employment Details

• Company: Jumeirah
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time
• Industry: Hospitality