Lobby Host

Paramount Hotel Dubai is looking for a Lobby Host to create a personalised point of contact for guests before, during and after their stay. The role focuses on anticipating preferences and requests, providing attentive service and building lasting guest relationships. The host will contribute to a welcoming lobby environment, support guest needs and help ensure that experiences are aligned with the hotel's service standards. Candidates should have experience in reception, guest service or Front Stage operations within an international 5-star hotel, preferably a large property. Familiarity with OPERA PMS and Microsoft Office is required, together with a hospitality qualification and strong interpersonal skills.

Key Responsibilities

• Welcome and engage guests in the lobby and provide personalised assistance.
• Anticipate guest preferences and respond to requests before, during and after stays.
• Build lasting relationships with regular, VIP and other important guests.
• Provide accurate information about hotel services, facilities and outlets.
• Coordinate guest requirements with Front Office and relevant hotel departments.
• Maintain a polished and attentive presence throughout the guest journey.
• Use OPERA PMS and Microsoft Office applications as required.
• Support service recovery and escalate guest issues appropriately.
• Follow hotel standards and contribute to a positive lobby atmosphere.

Requirements

• Minimum 2 years of experience in Receptionist, Guest Service or Front Stage roles.
• International 5-star hotel experience, preferably in a property with more than 500 rooms, is desirable.
• Bachelor's degree or college diploma in Hospitality Management.
• Knowledge of Microsoft Office applications and OPERA PMS.
• Excellent communication, interpersonal and guest-relations skills.
• Professional appearance, strong attention to detail and a proactive service mindset.

Employment Details

• Company: Paramount Hotel Dubai
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time
• Industry: Hospitality