Duty Manager (Arabic Speaker)

The Duty Manager supports the smooth running of front-office operations and acts as a senior point of contact for guests and colleagues during the shift. The role focuses on courteous service, quick issue resolution, guest safety, team coaching and coordination with other hotel departments. It also contributes to room revenue, loyalty recognition and service standards while helping ensure that the guest experience remains consistent throughout the stay.

Key Responsibilities

• Oversee reception, concierge and guest-service activity to maintain efficient and courteous service.
• Resolve guest concerns, billing questions and service issues professionally and document important incidents.
• Coach and support front-office colleagues, including new team members, to maintain service standards.
• Coordinate with housekeeping, maintenance, food and beverage and other departments to improve guest satisfaction.
• Monitor room availability and use suitable upselling techniques to support occupancy and revenue goals.
• Support loyalty-program recognition, brand initiatives and daily operational reporting.

Requirements and Qualifications

• Arabic-speaking ability is required for this role.
• At least one year of front-desk experience in a similar capacity is specified.
• Candidates should demonstrate a proactive, hands-on approach and a genuine interest in hospitality.
• Strong communication, listening, teamwork and problem-solving skills are important.
• Flexibility, personal integrity and the ability to manage competing priorities are expected.

Skills and Competencies

• Guest relations
• Shift leadership
• Arabic and English communication
• Operational problem-solving

Employment Details

Full-time role in Dubai. Listed benefits include accommodation and transportation, duty meals, medical insurance, annual leave and a yearly flight ticket under company policy. AED 4,000–4,500 monthly base salary, plus a language allowance, average service charge and additional benefits.

The role requires consistent attention to service standards, reliable follow-through and a willingness to coordinate with colleagues when priorities change. The successful candidate should communicate clearly, maintain an organized work area, follow relevant safety and operating procedures and contribute to a respectful working environment. Flexibility and a practical approach to resolving day-to-day issues will help the team deliver a dependable experience for guests and coworkers.