Assistant Manager – Restaurant Reservation – Madinat Jumeirah

The Assistant Manager – Restaurant Reservation supports the reservations function at Madinat Jumeirah, ensuring strong service, operational control and commercial performance. The role works closely with Sales, Revenue and hotel operations to optimize bookings, guest experience and revenue opportunities.

Key Responsibilities

• Oversee daily reservations activities and audits
• monitor revenue, finance, compliance, visa and group-booking processes
• ensure internal and external reservation KPIs are achieved
• collaborate with Sales, Revenue and Operations
• identify and escalate financial or guest-experience risks
• keep the team updated on rates, property information and selling strategies
• handle guest complaints
• recruit, coach and develop reservation colleagues
• conduct performance reviews
• and drive continuous improvement.

Requirements

• Candidates should hold a degree in hotel management, with revenue-management knowledge desirable. Advanced PMS and computer skills, strong communication and conflict-management abilities are required. The role calls for 5–8 years of reservations-management or similar hospitality experience and effective team leadership.

Benefits

• Competitive tax-free salary paid in UAE Dirhams (AED)
• Learning and development opportunities
• Colleague discounts on food, beverage and hotel stays
• Healthcare and insurance benefits, subject to role and company policy

Employment Details

• Company: Jumeirah
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time
• Industry: Hospitality