F&B Supervisor

The F&B Supervisor helps lead outlet operations and ensures that food and beverage service is organised, welcoming, and consistent. The post combines hands-on supervision with team support, service-quality checks, and compliance with hygiene and safety procedures. It is suited to a hospitality professional who can coordinate daily work and keep service standards high during busy periods.

The supervisor acts as a link between management and frontline staff, helping resolve routine service issues and keeping the outlet aligned with established pricing, presentation, and quality expectations. A proactive approach to feedback and continuous improvement is important for building a strong guest experience.

Key Responsibilities

• Supervise daily outlet activities and ensure timely delivery of food and beverage service.
• Allocate duties, brief employees, and support training, coaching, and team performance.
• Monitor food presentation, hygiene, safety procedures, and compliance with service standards.
• Respond to guest feedback and resolve routine complaints or escalate complex matters.
• Maintain cost awareness and follow approved pricing, stock, and operational procedures.
• Review service performance and recommend practical improvements to quality and customer satisfaction.

Requirements and Qualifications

• A bachelor’s degree in Hotel Management or equivalent is required in the listed role.
• At least five years in hospitality, including one year in a supervisory role in a five-star environment, is specified.
• Experience in luxury hotel or standalone restaurant operations is expected.
• Knowledge of food-safety rules and hygiene protocols is required.

Skills and Competencies

• Leadership and staff coaching
• Guest service and complaint handling
• Organisation, multitasking, and detail orientation
• Written and spoken English; Arabic is an advantage

Employment Details

This vacancy is based in Dubai, United Arab Emirates. The role works within Emirates Flight Catering’s operating environment and follows applicable workplace, quality, safety, and confidentiality procedures. The position calls for dependable attendance, clear communication, accurate records, and a professional approach to colleagues, customers, and service partners. Applicants should ensure that their background matches the role-specific criteria before submitting an application.