Front Office Intern

The front-office internship provides an opportunity to learn the routines that support guest arrival, enquiries and daily reception operations. The intern assists experienced colleagues with basic service and administrative tasks while becoming familiar with guest-service standards and workplace procedures. Professionalism, punctuality and a willingness to learn are important. The successful candidate is expected to approach assigned work professionally, follow established procedures and communicate clearly with colleagues and customers. Work should be completed carefully, with issues raised early rather than left unresolved.

Key Responsibilities

• Assist with routine documentation, data entry and organisation of front-office materials under supervision.
• Learn how guest requests, room or booking details and handover notes are recorded.
• Coordinate simple requests with housekeeping or other departments as instructed by the supervisor.
• Observe service standards, confidentiality requirements and procedures for handling guest information.
• Participate in training and ask for guidance when a task falls outside the assigned responsibilities.
• Welcome guests and visitors politely and direct enquiries to the appropriate colleague.

Requirements and Qualifications

• Current study or training in hospitality, travel, business or a related field is beneficial.
• Professional appearance, courteous communication and punctuality.
• Basic computer skills and willingness to learn operating systems and procedures.
• Ability to follow instructions carefully and work cooperatively with colleagues.
• Respect for guest privacy and a responsible attitude toward assigned work.

Skills

• Customer service and communication
• Basic administration and data entry
• Organisation and punctuality
• Learning agility and teamwork

Vacancy-Specific Details

The Front Office Intern position is at Mama Shelter Dubai. The internship supports guest welcomes, supervised check-in and check-out, guest questions, local recommendations, records and reservations, front-office systems and coordination across departments. The retrieved listing emphasises curiosity, attention to detail, openness to feedback, initiative, teamwork and an interest in learning hospitality operations.

Employment Details

• Company: Accor
• Property/Team: Mama Shelter Dubai
• Location: Dubai, Dubai, United Arab Emirates
• Employment Type: Internship
• Salary: Not disclosed