Customer Service Assistant – MMI
Job role insights
Date posted
October 21, 2026
Hiring location
Dubai UAE
Career level
Entry Level
Quantity
1 person
Gender
Any
Description
MMI - Maritime and Mercantile International is seeking a Customer Service Assistant in Dubai to support customers and day-to-day service operations. The role focuses on responding to enquiries, providing accurate information, helping resolve order or service issues and maintaining a courteous experience across customer touchpoints. Reliability, patience and clear communication are important for representing the business professionally.
Key Responsibilities
- Respond to customer questions through the assigned service channels and provide clear, courteous and accurate information.
- Help customers with order, delivery, product or account enquiries and direct complex issues to the right team.
- Record customer interactions, follow up on open requests and keep information complete in the relevant systems.
- Coordinate with sales, fulfilment and other teams to resolve problems and support timely service delivery.
- Share recurring feedback and service issues with supervisors to help improve processes and customer satisfaction.
- Follow service procedures, protect customer information and maintain a professional tone during busy periods.
Requirements and Qualifications
- Bring customer-service, retail, call-centre or other customer-facing experience; a service-focused attitude is essential.
- Communicate clearly and remain calm while handling questions, complaints or competing priorities.
- Be comfortable learning digital tools, maintaining records and working collaboratively with colleagues.
- Use sound judgement, keep records accurate and follow relevant policies, confidentiality expectations and internal controls.
- Relevant education, technical training or equivalent practical experience in the field is beneficial; any mandatory credential should be confirmed before applying.
Skills
- Customer Support, Order Handling, Communication, Issue Resolution and related practical methods relevant to the position.
- Clear written and verbal communication with colleagues, customers and other stakeholders.
- Organisation, careful documentation and the ability to manage priorities and deadlines.
- A collaborative approach to problem-solving, continuous improvement and responsible decision-making.
Employment Details
- Company: MMI - Maritime and Mercantile International
- Location: Dubai, UAE
- Employment Type: Full Time
- Function: Customer Service
Application
Applicants can review the role details and submit their application through the online application page.
Skills
select-type
Full Time
Interested in this job?
45 days left to apply
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