Manager Loyalty Optimisation

This commercial role supports customer value, business performance and service improvement. It uses customer, product, operational or market information to identify opportunities, coordinate initiatives and help the organisation deliver relevant and consistent experiences. The team relies on consistent procedures, constructive collaboration and accurate information to meet service, quality and performance expectations.

Key Responsibilities

• Analyse performance, customer feedback or commercial trends relevant to the assigned portfolio.
• Coordinate improvement initiatives with operations, marketing, product and service stakeholders.
• Prepare plans, reports and recommendations to support commercial decisions.
• Track outcomes and help teams measure the effect of changes or campaigns.
• Maintain accurate documentation and communicate progress, risks and next steps.
• Share useful observations with the supervisor and contribute to practical improvements in the assigned work area.

Requirements and Qualifications

• Relevant degree or experience in business, marketing, analytics, loyalty, customer experience or a related field.
• Experience analysing business performance or coordinating commercial initiatives is beneficial.
• Ability to work with data, reports and cross-functional stakeholders.
• Any role-specific system, sector or leadership requirements stated in the vacancy.
• Applicants should be able to demonstrate relevant experience, transferable skills or a clear ability to learn the duties.

Skills

• Commercial awareness and analytical thinking.
• Project coordination and stakeholder engagement.
• Clear communication and presentation.
• Customer-focused problem solving and accountability.

Employment Details

The role is based in Dubai, United Arab Emirates unless the recruitment team specifies another location. Salary, working hours, benefits and reporting arrangements depend on the employment terms for this vacancy and are not assumed here. Candidates should confirm any required licences, education, experience, language, nationality, medical fitness, shift availability or screening conditions before applying. Successful candidates should work collaboratively, follow documented standards, protect confidential information and raise safety, compliance or service concerns promptly. Responsibilities may evolve with operational demand and the needs of the assigned team.