Personal Banking Service Advisor UAEN (PIPELINE )

The Personal Banking Service Advisor supports branch customers by handling banking transactions, resolving service requests, explaining products and encouraging use of digital channels. The role combines customer service, branch operations and appropriate product referral while maintaining accuracy and compliance. Advisors act as an important customer-facing contact and contribute to branch service and business objectives through efficient handling of requests.

Key Responsibilities

• Provide professional customer service and respond efficiently to account and service inquiries.
• Process account opening, account maintenance, fund transfers, cheque services and other branch requests.
• Assist customers with digital-banking registration and self-service channels.
• Identify customer needs and introduce relevant accounts, cards, deposits, loans and insurance solutions.
• Handle complaints and service issues and coordinate timely resolution.
• Maintain accurate transaction and documentation records and follow bank policies.
• Support branch sales and service objectives through effective customer engagement.
• Apply AML, KYC and internal-control requirements consistently.
• Maintain knowledge of products, procedures and regulatory guidance.

Requirements

• Bachelor's degree in Business Administration, Finance, Banking or a related field.
• One to three years of banking, customer service, sales or branch-operations experience.
• Fresh graduates with strong customer-service orientation may also be considered.
• Strong communication, relationship-management, sales, problem-solving and accuracy skills.
• Proficiency in Microsoft Office and banking systems.

Skills & Competencies

• Customer Service
• Branch Banking
• Account Opening
• Transactions
• Digital Banking
• Cross-Selling
• AML
• KYC
• Complaint Resolution
• Microsoft Office

What We Offer

• Competitive compensation and benefits package, as stated by the employer.
• Learning, development and career-growth opportunities.
• Exposure to Emirates Islamic banking operations and relevant business functions.
• A collaborative workplace with opportunities to work with cross-functional teams.

Employment Details

• Company: Emirates Islamic
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time
• Industry: Banking
• Eligibility: See the UAE National/UAEN requirement stated in the job title or source listing.

How to Apply

Applicants should use the original LinkedIn job listing provided for this vacancy and review the employer's current application requirements before submitting an application.