Operations & Service Manager (UAE National) – Retail Banking Group
Description
RAKBANK is seeking a Operations & Service Manager (UAE National) - Retail Banking Group for its banking operations in the United Arab Emirates. This position suits a professional who combines role-specific knowledge with dependable execution, sound judgement, attention to detail and a commitment to customer service and control standards.
Job Overview
The role coordinates retail-banking operations and service delivery, ensuring customer transactions are handled accurately and branch processes remain efficient. It supports service quality, operational controls, staff readiness and continuity during normal operations or disruptions.
Key Responsibilities
- Ensure transactions are completed accurately and in line with internal procedures and regulatory guidelines.
- Oversee cash operations, administrative activities and the timely handling of branch service requests.
- Monitor service standards, operational exceptions and customer concerns, arranging prompt corrective action.
- Maintain business-continuity readiness and ensure staff understand disruption procedures.
- Check that required customer information, tariffs, signage and operational records are maintained appropriately.
- Coordinate with frontline teams and support functions to improve service flow, accountability and customer experience.
Requirements and Qualifications
- Experience in retail banking, branch operations, customer service or operational supervision is relevant.
- Knowledge of transaction controls, cash handling, customer due diligence and service procedures is useful.
- Candidates should demonstrate sound judgement, accuracy, team coordination and an ability to manage competing priorities.
- The vacancy titled for UAE Nationals is intended for eligible UAE Nationals.
Skills
Success requires operational discipline, service leadership, problem solving, careful record keeping, staff communication and a strong understanding of why controls and business-continuity preparation matter.
Eligibility note: This Operations & Service Manager vacancy is marked for UAE Nationals.
Employment Details
Location: United Arab Emirates. The position sits within a regulated banking environment and requires respect for customer confidentiality, internal controls and relevant procedures. The role operates in a regulated banking environment where accuracy, confidentiality, accountability and customer protection matter. The successful candidate should maintain reliable records, follow approved procedures, raise concerns promptly and work constructively with colleagues and stakeholders. Applicants should be ready to discuss relevant experience and explain how their skills match the responsibilities of the position.
Country
UAE
select-type
Full Time
Interested in this job?
45 days left to apply
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