Manager – Service Delivery (Data Centre, Infrastructure, EOD & NOC)

Lead the delivery of critical infrastructure and data centre services, ensuring that banking technology platforms remain available, secure and operationally stable. The position covers data centre facilities, infrastructure support, network operations, end-of-day and beginning-of-day processing, service monitoring and incident management. The Manager is accountable for service performance, operational controls, vendor coordination and continual improvement. The role requires substantial experience in enterprise technology operations and the ability to manage teams supporting services that may operate around the clock.

Key Responsibilities

• Oversee end-to-end delivery of data centre and infrastructure services, maintaining agreed service levels and operational performance.
• Manage day-to-day data centre operations, including facilities monitoring, racks, power, cooling, cabling, equipment and access controls.
• Coordinate 24/7 operational support, Network Operations Centre activity and end-of-day or beginning-of-day processing.
• Monitor availability, incidents, service requests and operational KPIs, preparing dashboards and management reports.
• Lead incident, major incident and problem management, ensuring root-cause analysis and timely corrective actions.
• Maintain operational readiness, business continuity and disaster recovery arrangements for critical infrastructure.
• Manage access, change governance, vendor performance and service handovers in line with internal controls.
• Lead and develop the service delivery team and work with technology stakeholders to improve stability and efficiency.

Requirements and Experience

• At least ten years of relevant experience across data centre operations, infrastructure services, technology operations or service delivery.
• Demonstrated leadership experience in a bank, financial institution or large enterprise environment.
• Strong knowledge of service level management, 24/7 support models, incident management and operational resilience.
• Experience with data centre facilities and infrastructure monitoring is important.
• ITIL, Certified Data Centre Specialist (CDCS) or project-management qualifications are advantageous.

Qualifications

• A bachelor’s degree in Computer Science, Information Systems or a related discipline is required.

Skills and Competencies

• Data centre and infrastructure operations.
• NOC, EOD/BOD and major incident management.
• Service reporting, SLA/KPI management and root-cause analysis.
• Team leadership, vendor coordination and stakeholder management.

Additional Information

This is a full-time role based in Dubai. The role supports critical banking infrastructure and requires close attention to operational continuity and service standards.