Manager- Regulatory Operations

Manage centralised regulatory and operational processes, including dormant accounts, fixed deposits, cheque returns and related customer or account actions. The Manager ensures that transactions, customer communications, reconciliations and regulatory reports are processed accurately and within required timelines. The position also supports operational controls, audit readiness and regulatory change implementation. The successful candidate will be comfortable working across operations, finance, risk, compliance and technology teams and will use reporting and process information to improve service quality and control effectiveness.

Key Responsibilities

• Oversee centralised processing for dormant accounts, fixed deposits, cheque returns, transfers, recalls and related reconciliations.
• Coordinate customer status updates, account blocking or closure and exception handling in line with applicable procedures.
• Prepare and validate regulatory data and statistical reports, ensuring accuracy, completeness and traceability.
• Maintain operational controls, self-certification evidence and documentation required for audit and compliance reviews.
• Monitor process performance through dashboards and management information, identifying delays, recurring errors and improvement opportunities.
• Coordinate regulatory changes with relevant business and control teams and support required process updates.
• Work with technology teams on user acceptance testing, system changes and operational readiness.
• Coordinate with the relevant central bank reporting, business, risk, compliance, finance and operations stakeholders.

Requirements and Experience

• Experience in banking operations, regulatory processes, data reporting or process control is required.
• Knowledge of dormant account requirements and cheque-return processes is important.
• Strong skills in data validation, reconciliation, audit support and regulatory reporting are expected.
• Experience with change management, UAT, banking systems and management information is beneficial.
• The role requires the ability to coordinate stakeholders and support team performance.

Qualifications

• A bachelor’s degree in Business Administration, Finance, Accounting or a relevant discipline is required.

Skills and Competencies

• Regulatory and banking operations.
• Data validation, reconciliation and reporting.
• Audit, control and regulatory change management.
• Process improvement, UAT and stakeholder coordination.