Employee Banking Service Officer

RAKBANK is seeking a Employee Banking Service Officer for its banking operations in the United Arab Emirates. This position suits a professional who combines role-specific knowledge with dependable execution, sound judgement, attention to detail and a commitment to customer service and control standards.

Job Overview

The Employee Banking Service Officer supports banking services for employees and their related account needs. The role combines responsive service, accurate processing and coordination with internal teams to help customers complete transactions and access relevant banking products.

Key Responsibilities

• Respond to employee banking enquiries and explain relevant products, services and account processes.
• Process service requests and documentation accurately within agreed turnaround times.
• Coordinate with account opening, operations, sales and other teams to resolve customer requests.
• Maintain accurate records, track pending cases and follow up until completion.
• Identify suitable product information or referral opportunities while following customer-protection standards.
• Protect personal and financial information and escalate exceptions or complaints appropriately.

Requirements and Qualifications

• Experience in banking operations, customer service, account servicing or sales support is relevant.
• Knowledge of retail banking products and customer documentation is useful.
• Candidates should communicate professionally and manage requests with accuracy and ownership.
• Confidentiality, compliance awareness and reliable follow-up are important.

Skills

The position benefits from customer focus, organisation, teamwork, problem solving and clear written communication. A service-minded approach and good attention to detail help create a smooth experience for employees using banking services.

Employment Details

Location: United Arab Emirates. The position sits within a regulated banking environment and requires respect for customer confidentiality, internal controls and relevant procedures. The role operates in a regulated banking environment where accuracy, confidentiality, accountability and customer protection matter. The successful candidate should maintain reliable records, follow approved procedures, raise concerns promptly and work constructively with colleagues and stakeholders. Applicants should be ready to discuss relevant experience and explain how their skills match the responsibilities of the position.