Customer Care Advisor (UAE Nationals Only)

The Customer Care Advisor supports customers with their everyday banking needs by responding to questions, addressing concerns and explaining relevant products and services. The role aims to deliver a reliable and helpful customer experience while supporting customer satisfaction, loyalty and responsible business growth. Advisors are expected to communicate clearly, understand the customer’s request, follow the correct procedures and ensure that service is delivered in line with banking regulations and internal standards. The advisor’s work supports a positive customer relationship as well as the bank’s service standards. Each enquiry should be handled with care, with the customer given understandable information and a clear next step. Sensitive or unusual matters should be passed to the relevant specialist rather than handled outside the role’s authority.

Key Responsibilities

• Listen carefully to customer questions and identify the information or assistance required.
• Provide clear and accurate guidance about banking products, services and routine customer requests.
• Handle concerns and complaints professionally, aiming to resolve matters at the appropriate level.
• Identify relevant opportunities to explain or promote suitable banking products during customer interactions.
• Follow internal procedures and applicable regulatory requirements when handling customer information and requests.
• Keep customer interactions accurate and complete, and refer complex matters to the appropriate team.
• Contribute to service quality and customer loyalty through consistent, respectful support.

Qualifications and Requirements

• UAE National status is an explicit eligibility condition.
• No particular academic qualification or minimum experience period is stated.
• Applicants should demonstrate strong customer orientation and the ability to communicate clearly with different customers.

Skills and Competencies

• Excellent verbal communication and active listening.
• Patience, empathy and practical problem-solving.
• Accuracy, confidentiality and a responsible approach to compliance.

Employment Details

United Arab Emirates. UAE National eligibility applies; a specific work location is not stated.