Assistant Relationship Manager
Description
RAKBANK is seeking a Assistant Relationship Manager for its banking operations in the United Arab Emirates. This position suits a professional who combines role-specific knowledge with dependable execution, sound judgement, attention to detail and a commitment to customer service and control standards.
Job Overview
The relationship-management role supports customer relationships, service quality and business growth. It involves understanding customer needs, maintaining accurate account information, coordinating suitable banking solutions and ensuring that each interaction follows the bank’s processes and customer-protection standards.
Key Responsibilities
- Maintain regular contact with assigned customers and respond to questions or service requests promptly.
- Understand customer needs and connect them with suitable banking products or internal specialists.
- Prepare account documentation, track requests and keep customer and pipeline records accurate.
- Coordinate with credit, operations, service and product teams to resolve issues and complete transactions.
- Identify retention, relationship-development and responsible cross-selling opportunities.
- Monitor agreed service and business targets while following internal policies and customer-protection requirements.
Requirements and Qualifications
- Experience in banking, customer service, sales or relationship support is relevant to the role.
- Knowledge of account servicing, banking products, customer documentation and basic financial concepts is useful.
- Candidates should communicate professionally, manage follow-ups reliably and protect confidential customer information.
- Where the title specifies UAE National, that eligibility condition applies to the vacancy.
Skills
The role benefits from customer focus, organisation, negotiation, relationship-building, problem solving and attention to detail. A steady service mindset and the ability to balance customer needs with policy requirements are particularly important.
Employment Details
Location: United Arab Emirates. The position sits within a regulated banking environment and requires respect for customer confidentiality, internal controls and relevant procedures. The role operates in a regulated banking environment where accuracy, confidentiality, accountability and customer protection matter. The successful candidate should maintain reliable records, follow approved procedures, raise concerns promptly and work constructively with colleagues and stakeholders. Applicants should be ready to discuss relevant experience and explain how their skills match the responsibilities of the position.
Country
UAE
select-type
Full Time
Interested in this job?
44 days left to apply
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