Associate Relationship Manager
Job role insights
Date posted
November 4, 2026
Hiring location
Abu Dhabi
Career level
Mid Level
Qualification
Bachelor Degree
Experience
3 Years
Quantity
1 person
Gender
Any
Description
The Customer Relationship Officer supports branch customers with account, deposit, financing and covered-card enquiries while helping the branch meet service and sales objectives. The role combines front-line customer assistance with accurate documentation, system updates, cross-selling and adherence to KYC and operational procedures.
Key Responsibilities
- Respond to customer enquiries about deposits, accounts, financing, cards and routine banking services in a helpful manner.
- Open, amend and close accounts using the required forms, customer checks and applicable due diligence procedures.
- Review finance and covered-card applications, confirm supporting documents and enter accurate information into bank systems.
- Explain product features, service requirements, fees and next steps clearly, without making commitments beyond approved terms.
- Identify relevant customer needs and introduce suitable deposit, finance, card or other approved banking products.
- Maintain customer files, follow up on pending documents and coordinate application status with operations and credit teams.
- Support branch reporting, customer complaint resolution and workflow improvements while following internal control requirements.
Requirements and Qualifications
The role calls for customer service ability, sound communication and familiarity with retail banking products and branch processes. Candidates should be able to follow KYC requirements, credit and operational policies, and applicable UAE banking rules. Accuracy, confidentiality, teamwork and a professional approach to customer requests are essential.
Skills
- Retail banking product knowledge
- Account opening and customer documentation
- KYC and operational policy awareness
- Customer service, communication and cross-selling
- Computer use, MIS and data accuracy
- Problem-solving and coordination
Employment Details
This is a full-time opportunity with ADIB - Abu Dhabi Islamic Bank, based in Abu Dhabi. Compensation details are not included. Role-specific conditions should be confirmed during recruitment.
Performance is reflected in customer satisfaction, service turnaround, quality of applications, completion of sales activity and adherence to controls. The officer should identify and escalate exceptions early and keep customers informed throughout the service process.
Skills
Country
UAE
select-type
Full Time
Interested in this job?
47 days left to apply
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