Executive – Retail Sales

The Executive - Retail Sales supports customers throughout the vehicle purchase journey, from the first enquiry to the completion of a sale. The role combines helpful product guidance with prompt follow-up, accurate records and careful attention to commercial procedures. A professional customer experience and well-organized sales administration are important parts of the job.

Key Responsibilities

• Welcome prospective customers, understand their needs and explain relevant vehicle features and purchase options.
• Record enquiries accurately in the dealer management system and maintain timely follow-up notes.
• Guide customers through documentation, payment or finance steps, trade-in arrangements and registration processes.
• Coordinate with the sales team on targets, transaction progress and factors affecting profitability.
• Maintain showroom presentation, safeguard cash and vehicle assets, and follow legal and HSSE procedures.

Requirements and Qualifications

Candidates should be customer-focused, commercially aware and comfortable managing enquiries at different sales stages. Clear explanations, accurate documentation and consistent follow-up are important. Relevant retail or automotive sales experience is useful, but applicants should match their experience to the scope of the position.

Skills and Competencies

• Customer communication and relationship building.
• Accurate CRM or dealer-system updates.
• Needs assessment and professional follow-up.
• Organization, negotiation and compliance awareness.

Work Approach

Listen first, explain available options in simple language and make sure the customer understands the next step. Keep commitments realistic and record relevant discussions so colleagues can continue the process smoothly.

Performance Expectations

Strong performance means customers receive regular updates, leads are not missed, documentation is complete and transactions progress without avoidable delays. Balance customer satisfaction with security controls, approved sales procedures and commercial objectives.

Employment Details

This is a full-time opportunity with Al Ghurair in the United Arab Emirates. Discuss work arrangements, benefits and compensation during recruitment. Use the application link associated with this role to apply.