Staff Travel Officer

The Staff Travel Officer coordinates travel support for employees, helping ensure that quotations, bookings and itinerary changes are handled accurately, promptly and in line with applicable policies. The role balances traveller needs with cost, availability, service standards and eligibility rules. It requires organised handling of multiple requests, clear communication with internal stakeholders and reliable maintenance of travel records and operational reports.

Key Responsibilities

• Review employee travel requests, eligibility and itinerary details to prepare suitable quotations and travel options.
• Clarify missing information and escalate exceptions that require additional approval.
• Process approved bookings, amendments and ticketing transactions, keeping fares, itinerary details and traveller records accurate.
• Coordinate with airlines, hotels and other travel partners to confirm availability and resolve booking issues.
• Monitor fare conditions, travel rules, blackout periods and supplier offers to recommend options that balance cost, quality and policy compliance.
• Respond to queries about quotations, booking status, itinerary changes and staff travel entitlements.
• Maintain travel trackers and documentation, and prepare periodic reports on request volumes, exceptions and service trends.

Requirements and Qualifications

• Bachelor’s degree or diploma in Aviation, Logistics or Hospitality.
• The listed experience profile is 2–5 years in operational environments such as load control, freighter operations, ground handling or airport operations.
• Experience coordinating stakeholders in time-critical, safety-focused settings and preparing operational or travel-related documentation.
• Fluent English is required; Arabic is an advantage.

Key Skills

Travel coordination, booking and ticketing support, policy interpretation, supplier liaison, customer service, record keeping, time management and reporting.

Employment Details

• Company: Etihad
• Location: Abu Dhabi, United Arab Emirates
• Employment Type: Full Time