Business Support Controller
Job role insights
Date posted
October 13, 2026
Hiring location
Abu Dhabi UAE
Career level
Mid Level
Qualification
Bachelor's degree in Business/Data Analytics Business Administration or related field Economics Finance information systems
Experience
3 - 5 Years
Quantity
1 person
Gender
Any
Description
The Business Support Controller turns operational, financial, customer and performance data into actionable insights for Customer Care leaders. Through dashboards, reporting, forecasting and responsible AI-enabled analysis, the role supports planning, cost optimisation and performance improvement. The successful candidate translates business needs into useful measures and clear recommendations.
Key Responsibilities
- Manage the complete reporting cycle, including data extraction, validation, reconciliation, dashboard refresh, analysis and distribution of reports.
- Translate business needs into KPIs, data definitions, dashboard specifications and analytical outputs.
- Build and improve automated, near-real-time dashboards that provide a consistent view of service, cost, productivity and customer outcomes.
- Analyse operational, financial, vendor and customer data to identify trends, root causes, risks and improvement opportunities.
- Use AI and automation tools to improve reporting efficiency, spot patterns and support forecasts, while validating results and maintaining data controls.
- Prepare recurring and ad-hoc reports, forecasts, business cases and executive-ready presentations.
- Turn analytical results into clear narratives, visualisations and recommended actions for business reviews.
Requirements and Qualifications
- Bachelor’s degree in Business Analytics, Data Analytics, Finance, Economics, Information Systems, Business Administration or a related field.
- At least three years of experience in business intelligence, reporting, analytics, business support, finance or operations; airline or customer-care experience is an advantage.
- Advanced Excel and strong capability with Power BI, Tableau, Looker or equivalent dashboard tools.
- Experience in trend, variance, root-cause, forecasting and scenario analysis.
- Practical use of AI/automation tools is expected; SQL, Power Query, Python or data-modelling experience is desirable.
Key Skills
Business intelligence, dashboarding, Excel, data analysis, forecasting, AI-enabled reporting, data storytelling and stakeholder management.
Employment Details
- Company: Etihad
- Location: Abu Dhabi, United Arab Emirates
- Employment Type: Full Time
Skills
select-type
Full Time
Interested in this job?
10 days left to apply
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