Team Leader

The Team Leader supervises a sales team focused on acquiring new credit-card customers. The role sets daily direction, develops sales capability, tracks performance and ensures that applications are submitted accurately and ethically, while maintaining compliance with banking policies and a high standard of customer service.

Key Responsibilities

• Lead and motivate sales executives, allocate territories and organise daily field or campaign activities.
• Set performance expectations and monitor attendance, productivity, lead conversion and individual sales results.
• Conduct briefings, coaching sessions, onboarding support and regular performance reviews.
• Develop approaches to customer acquisition through field sales, corporate visits, referrals and other approved channels.
• Check application documentation for accuracy and reinforce KYC and bank compliance requirements.
• Prepare daily, weekly and monthly sales reports and practical improvement plans for underperformance.
• Coordinate with operations, credit processing and relationship teams to resolve issues and improve customer experience.

Requirements and Qualifications

• A degree or diploma is preferred; sales or banking certification is an advantage.
• Experience in sales and leading or mentoring a team is relevant to the role.
• Knowledge of credit-card products, customer acquisition and KYC requirements is important.
• Candidates should understand performance targets, sales reporting and quality controls.
• Strong computer skills, including Microsoft Office, are useful.

Skills and Professional Expectations

• Confident leadership, coaching and motivation.
• Strong sales negotiation and performance analysis.
• Ethical sales conduct and respect for customer confidentiality.
• Ability to work under pressure and respond constructively to escalations.

The successful candidate should maintain accurate records, communicate clearly and follow relevant safety, confidentiality, quality and professional standards. Teamwork, sound judgement and timely escalation of concerns are important.

Employment Details

This is a full-time opportunity based in Dubai, United Arab Emirates. Use the application link in this listing to submit your interest. Shift, roster, on-call or site duties depend on the role.