Manager Loyalty Insights
Job role insights
Date posted
October 24, 2026
Hiring location
Doha
Career level
Senior
Qualification
Bachelor's Degree or equivalent
Experience
8 years (or 9 years with high school/vocational qualification)
Quantity
1 person
Gender
Any
Description
Qatar Airways is seeking a Manager Loyalty Insights in Doha to lead insights, analytics, reporting and data products for its Privilege Club loyalty programme. The role converts customer and member data into commercially useful recommendations that strengthen engagement, retention, revenue and customer lifetime value. It partners with loyalty, digital, marketing, IT and commercial teams and develops the capability of the analytics function.
The role depends on accurate information, clear accountability and timely follow-through. Practical communication, suitable records, stakeholder coordination and a continuous-improvement mindset help deliver dependable results.
Key Responsibilities
- Develop the loyalty-insights strategy, covering member segmentation, lifetime value, behaviour, journeys and engagement.
- Set the roadmap for analytics, reporting and data products that support programme growth and performance.
- Partner with commercial stakeholders to turn analysis into actions with measurable outcomes.
- Establish KPI governance, dashboards, performance frameworks and self-service reporting.
- Work with IT, digital teams and data providers to define requirements and support scalable analytics solutions.
- Lead and coach the insights team, communicate findings to senior stakeholders and strengthen analytical capability.
Requirements
- Bachelor’s degree or equivalent with at least 8 years of relevant experience, or high school/vocational/diploma with at least 9 years.
- Experience in loyalty, customer insights, analytics, marketing, e-commerce, sales or commercial performance is relevant.
- Strong understanding of loyalty processes, lifecycle management, member engagement and performance measurement is expected.
- Candidates should be able to present complex analytical findings as clear business recommendations.
Skills and Competencies
- Customer and loyalty analytics
- Segmentation and lifetime-value analysis
- KPI governance and dashboards
- Team leadership and business storytelling
Applicants should ensure that their submitted work history, qualifications and any role-specific licences accurately reflect their experience.
Employment Details
- Company: Qatar Airways
- Location: Doha, Qatar
- Employment Type: Full Time
Skills
Country
Qatar
select-type
Full Time
Interested in this job?
45 days left to apply
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