Chargé de Recouvrement H/F
Job role insights
Date posted
October 21, 2026
Hiring location
Casablanca
Career level
Entry
Qualification
Bachelor Degree
Experience
Relevant Experience Preferred
Quantity
1 person
Gender
Any
Description
G4S is recruiting a Collections Officer to monitor customer payments and support the timely recovery of outstanding balances. The role maintains reliable customer account information, prepares monthly balance statements and follows a structured reminder process when payments are overdue. It requires a firm but professional approach to communication and accurate financial administration.
Key Responsibilities
- Monitor customer payment schedules and verify that receipts have been recorded against the correct accounts.
- Prepare monthly statements showing customer balances and outstanding amounts.
- Contact customers promptly when payments are late, using verbal and written reminders as appropriate.
- Record follow-up activities, payment promises, disputes and relevant account updates.
- Track collection cases through the company’s established recovery process and escalate unresolved matters for further action.
- Coordinate with finance and operational colleagues to clarify account differences or missing payment details.
- Maintain organized records so collection actions, balances and decisions can be reviewed when required.
- Communicate with customers courteously while remaining consistent about due dates and agreed payment commitments.
Requirements and Skills
- Minimum Bac+3 (bachelor-level) qualification in Finance, Accounting, Management or an equivalent discipline.
- Previous experience in collections is an advantage.
- Strong organization, persistence, numerical accuracy and professional communication.
- Ability to handle customer account data confidentially and follow internal processes.
Professional Expectations
The role requires sound judgement, dependable follow-through and clear communication with the relevant team. Candidates should be prepared to keep records accurate, protect confidential information and follow the employer’s documented policies and applicable local requirements.
Employment Details
- Company: G4S
- Location: Casablanca, Morocco
- Employment Type: Full Time
Skills
select-type
Full Time
Interested in this job?
45 days left to apply
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