Guest Relations Executive (seasonal) – F&B Service –Jumeirah Burj Al Arab

We are currently seeking a charismatic and service-oriented Guest Relations Executive (Hostess) to join our renowned team at Burj Al Arab Jumeirah. As the first point of contact for our guests, you will play a vital role in delivering a warm welcome, managing reservations, and ensuring an unforgettable dining experience in line with our brand promise of Stay Different™.

Key Responsibilities

• Greet and welcome guests with a genuine smile and professional demeanor, offering personalized attention, especially to VIPs and loyal clientele.
• Manage restaurant reservations and inquiries in line with F&B Standard Operating Procedures and ensure accurate input into booking platforms (e.g., SevenRooms).
• Coordinate and communicate guest preferences, special occasions, and seating requirements with service teams to ensure seamless execution.
• Escort guests to their tables, present menus, and share information about specials or events while maintaining a gracious and hospitable tone.
• Build and maintain strong guest relationships by anticipating needs, remembering preferences, and providing discreet and attentive service.
• Answer phone calls and emails professionally, managing requests and logging accurate guest data for future visits.
• Support daily operational tasks including guest list updates, checklist completion, inventory maintenance, and cleanliness of the hostess stand.
• Proactively resolve guest complaints or concerns, escalating to the supervisor when necessary, and always ensuring guest satisfaction.
• Attend trainings, briefings, and team meetings to stay updated on hotel policies, promotions, and service standards.
• Maintain immaculate grooming and uphold Burj Al Arab’s service culture and luxury hospitality standards.

Qualifications & Experience

• 1–2 years of experience as a Hostess or Guest Relations Executive in a luxury hotel, fine dining restaurant, or high-end hospitality environment.
• Proven F&B knowledge and understanding of high-end guest service etiquette.
• Proficient in English; additional languages such as Russian, French, German, or Spanish are a strong advantage.
• Familiarity with SevenRooms, Micros, and Microsoft Office suite is preferred.
• Experience working in a multicultural team and interacting with high-profile guests.

What We Offer

• Attractive tax-free salary paid in AED (UAE Dirham)
• F&B discounts and reduced hotel rates across the Jumeirah Group globally
• Fully furnished accommodation or housing allowance
• Annual airfare, generous vacation leave, and medical insurance
• Life insurance, end-of-service benefits, and functional incentives
• Opportunities for professional growth, training, and cross-property transfers within Jumeirah's global network