Customer Service Officer

El Tareeq

Job Description

We are looking for a customer service officer with superior communication skills and a great work ethic to join our team. As the customer service officer, you will work directly with customers to meet their needs, answer their questions and provide support. You must also be a keen note-taker who is adaptable and optimistic.

Customer Service Officer Duties and Responsibilities
Answer customer inquiries via phone, email, and in-person
Direct customers to online resources
Update customer records in the system, including notes about interactions
Pitch ideas for improving customer care
Create and maintain reports about customer interactions
Attend weekly staff meetings
Participate in team-building activities
Develop a rapport with customers
Encourage customers to complete surveys
Make recommendations to management to improve customer experience

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