Business Support Officer
Job role insights
Date posted
November 4, 2026
Hiring location
Abu Dhabi
Career level
Mid Level
Quantity
1 person
Gender
Any
Description
The Business Support Officer provides risk, governance and operational support to business units, helping maintain effective controls and reliable oversight information. The role works with business, risk, compliance and operations colleagues on control testing, risk assessments, complaints, fraud indicators, reporting and process documentation.
Key Responsibilities
- Act as a coordination point between the business unit and Community Banking, risk, compliance and control functions.
- Support implementation of the Operational Risk Management Framework and related governance requirements.
- Assist with RCSA activities, control testing and Key Risk Indicator scoring through the GRC platform.
- Monitor complaints and risk tools, analyse available information and route potential suspicious activity to the appropriate compliance team.
- Support reviews of fund movements, user access, ongoing due diligence and operational performance information.
- Prepare management information, standard operating procedures and evidence for audits or control reviews.
- Contribute to business continuity, consumer protection and fraud-risk activities and track agreed corrective actions.
Requirements and Qualifications
The role suits a detail-oriented professional with an interest in risk management, business controls and operational governance. Candidates should be comfortable coordinating across teams, reviewing data and maintaining accurate evidence. Familiarity with risk assessment, complaints, fraud prevention or banking operations is relevant.
Skills
- Operational risk and control awareness
- RCSA, KRI and control-testing support
- GRC tools and management information
- Fraud and complaint analysis
- Procedure writing and audit coordination
- Stakeholder communication and organisation
Employment Details
This is a full-time opportunity with ADIB - Abu Dhabi Islamic Bank, based in Abu Dhabi. Compensation details are not included. Role-specific conditions should be confirmed during recruitment.
Good performance means that records and risk information are dependable, control actions are followed through and issues are escalated to the right owners. The officer should promote a practical control culture without slowing legitimate customer service.
Skills
select-type
Full Time
Interested in this job?
47 days left to apply
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